Why do I not receive password reset emails?

If you're not receiving a password reset email from us, there may be a few reasons for this. One common issue is that emails from our domain might be getting sent to your spam folder or blocked entirely. To resolve this, you'll need to whitelist our email domain. This ensures that messages from us are always delivered directly to your inbox.

The steps to whitelist an email address or domain vary depending on your email service. Below, we provide instructions for Gmail, Outlook, and Yahoo users to ensure you receive important emails from us, including password reset links. These explanations apply to both scenarios - our emails being redirected to the Spam folder or our emails being entirely blocked from your inbox.

For Gmail Users

1. Check your Spam folder to find an older email from us

First, open your Gmail account and check the Spam folder located on the left-hand side of the page.

• If you find an email from us (you can type @atlasmetrics.io in the search bar), open it.
• Click the three vertical dots (More options) in the top-right corner of the email.
• Select Add [email address] to Contacts List.

2. Whitelist our domain & Create a filter to avoid Spam

If you can’t find any email in your Spam folder or want to ensure our emails never go there in the future, follow these steps:

1. Go to Settings by clicking the gear icon in the top-right corner.
2. Click on See all settings.
3. Navigate to the Filters and Blocked Addresses tab.
4. Click Create a new filter.
5. In the From field, enter @atlasmetrics.io.
6. Click Create filter.
7. Check the box for Never send it to Spam and click Create filter again.

For Outlook Users

1. Check your Junk or Spam folder to find an older email from us

Open your Outlook account and go to your Junk or Spam folder.

• Find an email from us (you can type @atlasmetrics.io in the search bar).
• Right-click on the email and select Mark as Not Junk or Add to Safe Senders List.

2. Whitelist our domain by adding our domain to Safe Senders

If you can’t find any email in your Spam or Junk folder or want to ensure our emails never go there in the future, follow these steps:

1. Click the gear icon in the top-right corner of Outlook.
2. Select View all Outlook settings.
3. Go to the Junk email section.
4. Under Safe senders and domains, add @atlasmetrics.io.
5. Click Save.

For Yahoo Users

1. Check your Spam folder to find an older email from us

Open your Yahoo Mail account and go to your Spam folder.

• Find an email from us (you can type @atlasmetrics.io in the search bar).
• Open the email and click Not Spam to move it to your inbox.

2. Whitelist our domain & Create a filter for future emails

To ensure future emails from us are delivered to your inbox, follow these steps:

1. Click the gear icon to open Settings.
2. Select Filters.
3. Click Add to create a new filter.
4. Set the filter to allow all emails from the domain @atlasmetrics.io.
5. Choose Inbox as the destination folder.
6. Save your filter.

Need Further Assistance?

If you continue to experience issues with receiving password reset emails after following the above steps, please feel free to contact our support team for further assistance.